Frequently Asked Questions

Sizing

Please refer to hang tag for size. Sizing on clothing is marked in US sizing.

Care Instructions

Hand wash with like colors. Lay flat to dry. Do not iron. Do not bleach.

Return Policy

All sales are final. Because our shop is small and our inventory is very limited we do not offer returns. Please refer to item descriptions and sizing charts before ordering. Thank you for understanding!

At this time, we are only able to offer exchanges on your purchases. Exchanges are only offered within 14 days of receipt. All tags must be intact and the garment must be unworn. Please refer to item measurements when picking your size.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@katiekortman.com. If your exchange is accepted, you are responsible for the shipping cost to return. We will pay the shipping for the exchanges item to be sent. Items sent back to us without first requesting an exchange will not be accepted.

U.S. Shipping

We typically ship all orders once a week, so it may be up to 10 days after placing your order before we ship it. We primarily use USPS so please allow 14 days or longer to receive your package. If it is a custom piece, please allow 4-6 weeks for it to be created and shipped. We are a small business and we appreciate your support and patience in receiving your order.

Shipping Outside the United States

At this time, we are only able to offer shipping outside of the United States to limited countries, as listed below. Please be advised that you are responsible for your country’s customs fees and delays. You are also responsible for any import taxes or fees that may be charged upon arrival. If you entered a wrong shipping address or an unverified address and your package gets lost, you are responsible for the shipping charges and will not be refunded for the items unless the package gets returned to us. International tracking for USPS stops once the package leaves the US so you will be responsible for contacting the local post office in your country for help in tracking your package once it's out of the US if you choose USPS when checking out.

Countries We Ship To:

Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City, Australia, New Zealand, Canada, Mexico, Japan.